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MS Outlook 2003 Fundamentals

Details

Dates: TBC
Time: 09:00 – 16:00
Venue: AP Courses Training Room
Cost: £295
Included in the price: Learning manual for the course; lunch, refreshments and post-course support

Course Description

Microsoft Outlook 2003 Fundamentals is designed for users who are keen to extend their understanding and knowledge of the software.  The skills and knowledge acquired in Microsoft Outlook 2003 Fundamentals are sufficient to be able to operate the software at an elementary level.

Course Design

The course is a full-day tutor-led course that combines tutoring and practical work.

Target Audience

Microsoft Outlook 2003 Fundamentals assumes little or no knowledge of the software. It would be beneficial but not compulsory to have a general understanding of personal computers and the Windows operating system environment.  This course in intended for persons pursuing a Microsoft Office Specialist certification in Microsoft Outlook 2003 or for those in employment that involves using Microsoft Outlook to send and receive emails, work with the calendar schedule appointments and create contacts and tasks.

Learning Objectives

On completion of Microsoft Outlook 2003 Fundamentals, you should be able to:

  • Start Outlook 2003 and navigate around the various features
  • Create and send e-mail messages
  • Receive e-mails into your inbox
  • Work with the calendar feature in Outlook 2003
  • Schedule appointments and events in your calendar
  • Add, edit and delete contacts and contact detail
  • Create a to-do list using the Tasks feature of Outlook
  • Access and use the help system and work safely with your computer

Course Content

Outlook 2003 Basics

  • Understanding Outlook 2003
  • Starting Outlook 2003
  • Common Outlook 2003 screen elements
  • Going to Outlook 2003 features
  • Navigating to Outlook 2003 features
  • The mail screen
  • The calendar screen
  • The contacts screen
  • The tasks screen
  • The notes screen
  • Displaying and hiding toolbars
  • Exiting outlook 2003

Sending E-Mails

  • Understanding e-mail
  • Email in Outlook 2003
  • How Outlook 2003 mail works
  • Composing an email message
  • Creating a new message
  • Checking the spelling
  • Adding an attachment to a message
  • Adding an ’importance’
  • Requesting message receipts
  • Sending the message
  • Creating an auto signature
  • Using an auto signature
  • Removing an auto signature
  • Sending a courtesy copy
  • Sending a blind copy

Receiving E-Mail

  • Understanding the inbox
  • Accessing the inbox
  • Retrieving e-mail
  • Opening an Outlook data file
  • Adjusting the message view
  • Viewing messages in groups
  • Reading messages
  • Opening several messages
  • Switching between open messages
  • Closing a mail message
  • Marking messages as unread
  • Marking messages as read
  • Viewing unread messages
  • Deleting messages
  • Recovering deleted messages
  • Understanding message attachments
  • Saving a message attachment
  • Opening a message attachment
  • Replying to a message
  • Replying to all messages
  • Replying without the original message
  • Forwarding messages
  • Removing inbox headings
  • Adding inbox headings
  • Emptying deleted items

Working with the Calendar

  • Accessing the calendar
  • Changing calendar views
  • Moving to specific dates
  • Creating a second time zone
  • Deleting a second time zone
  • Sharing your calendar
  • Viewing shared calendars
  • Closing and deleting shared calendars
  • Creating a new calendar
  • Deleting a calendar
  • Creating a public calendar

Appointments and Events

  • Using a specific calendar
  • Scheduling an appointment
  • Scheduling an appointment from the menu
  • Rescheduling an appointment to another day
  • Rescheduling an appointment to another time
  • Creating recurring appointments
  • Scheduling an event
  • Deleting appointments and events
  • Organising your appointments
  • Printing your calendar
  • Specifying the work week
  • Labelling appointments

Contacts

  • Understanding the contact card
  • Accessing the contacts
  • Creating a new contact card
  • Entering contact details
  • Adding contacts to existing companies
  • Editing contact details
  • Inserting a contact picture
  • Deleting an unwanted contact
  • Recovering a deleted contact     
  • Printing the contact list

Tasks

  • Accessing Outlook tasks
  • Creating simple tasks
  • Typing tasks directly
  • Changing task views
  • Categorising tasks
  • Sorting tasks
  • Completing tasks
  • Deleting tasks
  • Printing a task list