Assertiveness Workshop

Details

Time: 9am to 4pm
Venue: AP Courses Training Room
Cost: £295 per delegate
Included in the price: Training manual, lunch and refreshments

Course Description

Greater assertiveness can be the key to getting the best out of the people you work with or your clients: increased sales, better customer service, improved team relationships, higher productivity and greater efficiency.

It encourages those who are shy or lack confidence to become more outgoing and self-assured and to fine-tune their dealings with colleagues, customers and other parties. 
An assertive person is a positive and resourceful presence in your organisation.

The aim of this course is to give participants the tools they need to communicate in an effective and assertive manner at all levels.

Course Design

This assertiveness skills course is a full-day intensive tutor-led workshop that combines tutoring, discussion and practical work.

Target Audience

There are no prerequisites.  The course is designed for any employee, from trainee to director level

Learning Content

• Assertiveness – a vital skill
• Seven steps to a successful resolution
• Behaviour styles and communication
• Guidelines for handling difficult situations
• Making and refusing requests
• Body language techniques and interpretation
• Dealing with aggressive behaviour
• Assertiveness and effective time management
• Personal action plans