Professional Receptionist

Details

Time: 9am to 4pm
Venue: AP Courses Training Room
Cost: £295 per delegate
Included in the price: Course notes and refreshments

Course Description 

Organisations are often judged by the first impression they make. The receptionist represents the initial point of contact with customers, suppliers and other visitors, and is in a powerful position to influence the way in which their company is perceived.

This tutor-led course is designed to enable receptionists to develop professional communication skills, whether in a face-to-face situation on the telephone. By reviewing examples of good practice, the course will reinforce the importance of the receptionist’s public relations role, highlight their influence and effect on clients and raise their awareness of the key interpersonal skills required to be a professional and successful receptionist.

Course Design

The Professional Receptionist Workshop is an intensive tutor-led course that combines tutoring, practical work and discussions.

Target Audience

There are no prerequisites.  The course is designed for any employee at any level whose role includes reception duties.

Learning Content

• The role of the receptionist
• Giving a lasting first impression and professional image
• Improving communication in a face-to-face situation
• Listening skills and effective telephone communication
• Effective questioning techniques
• Controlling the telephone call
• Building respect and providing the best customer care
• Behaviour styles and handling difficult situations
• Recording/passing on clear and accurate messages
• Transferring calls
• Putting clients on hold
• Review of session and personal action plans