Communication Skills Workshop

Details

Time: 9am to 4pm
Venue: AP Courses Training Room
Cost: £295 per delegate
Included in the price: Training manual, lunch and refreshments

Course Description

Communication is one of the most important words in the English language.  Without communication, businesses would flounder, yet the inability to communicate effectively is surprisingly common.  This course covers how we can improve our communication skills in all areas, whether verbal, non-verbal or written.  It also looks at relationships within the workplace, building your team, telephone skills for excellent customer service and managing difficult situations.

Course Design

The Communication Skills Workshop is a one-day intensive tutor-led course that combines tutoring, discussion and practical work.

Target Audience

There are no prerequisites.  The course is designed for any employee at any level.

Learning Content

• Communication styles and assertiveness
• Building informal relationships in the workplace
• How effective a communicator are you?
• Methods of communication
• Effective listening skills
• Body language – non-verbal communication
• Use of your voice as a positive communication tool
• Improving your telephone skills with clients
• Oral and written communication
• Giving and receiving constructive feedback
• Team communication
• Influencing others
• Managing difficult situations
• Writing successful letters

Review of session and personal action plans