Interpersonal Skills

Details

Time: 9am to 4pm
Venue: AP Courses Training Room
Cost: £295.00 per delegate
Included in the price: Training manual, lunch and refreshments

Course Design

This course aims to introduce managers, supervisors, team leaders and key personnel to the areas of expertise required to improve their interpersonal skills and those of their team.

Whatever their level of technical competence, management and key personnel need to be able to use interpersonal skills effectively in order to achieve their personal business objectives and improve their performance and that of their team members.

’Interpersonal Skills’ is a full-day intensive tutor-led course that combines tutoring, discussion and practical work.

Target Audience

This course is designed for any level of manager, supervisor, team leader or key personnel who have responsibility for good interpersonal relationships and performance within their team.

Learning Content

• What are good interpersonal skills?
• An interpersonal skills check
• How a team is established and evolves, and individual roles within the team
• Team building and verbal/non-verbal communication
• The learning cycle
• Behaviour styles
• Assertiveness in interpersonal communication, particularly in difficult situations
• Giving and receiving positive feedback
• Considering the links between self-esteem, negative thinking, perception and the outcome
• End of session and personal action plans