Interpersonal Skills

Details

Time: 9.00am to 4.00pm
Venue: AP Courses Training Room
Cost: £295.00 per delegate
Included in the price: Training manual, lunch and refreshments

Course Design

The ’Interpersonal Skills’ course is a full-day intensive tutor-led course that combines tutoring, discussion and practical work.

Target Audience

This course is designed for any level of manager or team leader wishing to improve relationships within their team.

Learning Content

• How a team is established and evolves, and individual roles within the team
• What are good interpersonal skills?
• Activity – an interpersonal skills check
• Team-building, and verbal and non-verbal communication
• Behaviour styles
• Assertiveness in interpersonal communication, particularly in difficult situations
• Motivation for you and your team
• Considering the links between negative thinking, perception and the outcome
• Reviewing personal action plans